viking river cruises cancelled 2022

We are unable to meet VRC health requirements to participate in one of their cruises. The drought category in England has reached the most severe designation of severe drought. I have had the cruise booked for probably a year but only now would the allow me the opportunity to purchase the spoils. The cruise was cancelled due the pandemic ($11,367.50) Viking offered us to support the company and not get a refund if we accepted a voucher of 125% We said yes. Since the ships are nearly identical, if you do transfer to another ship, you should be in a similar stateroom as the original ship. Obviously, we cannot go on the trip. Looks like our September cruise to the Fjords is in the process of being cancelled! Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus Vikings entire river fleet of over 75 ships is also actively sailing. Weve taken note of your feedback and if you'd like discuss your trip further and welcome you to email [email protected] with your booking information. But all was not lost. In this case, you will receive a full refund of your cruise fare. We booked the *********** cruise with Viking prior to COVID *****************. Check with your cruise line on current cruising conditions and what you can expect from them. Then in Philadelphia In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Expires March 31, 2023. #6339759. Applies primarily to to bookings with the following content. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. 2. Weve canceled one cruise on the Danube and have made a few mostly minor alterations to a small handful of cruises on the Rhine, a Tauck spokesman told TPG when asked about this years cruises. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Call us at 800-454-0927 to speak to a Cruise Concierge today. This they We didn't get to see Honduras as Viking tried to use their own tender to get to shore. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. I paid my travel agent in full for my cruise well before the due date, but was unable to access online booking as Viking claim the payment wasn't made. The high annual fee is only worth it if youre taking full advantage of the cards benefits. Another point that travelers should understand is that when the news reports low water levels, its not that an entire river has dried up and is impassable. Europe is now seeing the same kind of climate change conditions that are affecting the Western United States. The guest services lady said well you can complain at the Share your photos and videos with others to prove the truth of your words. An apology is not good enough. This is our third time to book a trip, and in 2023, the medical requirement is still in place. Jan 26, 2023 01:33pm. A place on the excursion I tried to book. To date we have sent a certified *** ****** ***** letter to VRC and had no response. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. If, however, we forfeit the ******* spent in anticipation of this vacation, Viking would loose us as customers, but as a sophisticated internet user, my wife will use her homebound time posting this saga on as many travel sites as possible. We paid for the trip and had trip insurance. However, I believe the policy is rather onerous. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Telling us that a voucher has no cash value is a shoddy business practice at best. I was never informed that the vaccine would be required to sail and that our money would not be eligible for a refund. TPG values it at $1,600. My bag didn't make it. This is why most lines are not offering flexible cancellation policies or waiving penalties for canceling a river cruise because theyre worried their itinerary will get disrupted due to low water levels. In 2021, the cruise line plans to launch their seventh ocean ship, Viking Venus. Viking have done this every year since 2012, knowing they are unable to dock there but still taking Port Tax from every passenger. Viking Ocean Cruises has sailings listed for June, 2021. Subscribe to RSS Improve earnings, maximize rewards and track progress toward dream trips. Desired outcome: The bottom line is, we have ********* at VRC. These two rivers are the most popular routes in European river cruising. If you have a question or would like to make a press inquiry, please contact: Scott Mackenzie I booked the flight through Viking to a Christmas market river cruise. Cancellation conditions 2. I'm now wondering what the cozy deal is between Viking and Trip Mate, considering the vast number of Trip Mate complaints from Viking Cruise customers. On April 7, Virgin Voyages updated its advisory that all regular Scarlet Lady cruises are canceled through September 17, 2021. The food was awful , the service bad some waiters were very rude we were forced to do a lot of included tours or couldnt leave the ship . Poulsbo, Washington. 12 reviews. "But its clear that river cruising is not going away anytime soon.". The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Review for Viking Osiris to Middle East Swirling Kilt 2-5 Cruises Age 60s Read More Sail Date: December 2022 Cabin Type: Suite with Veranda Helpful Christmas on the Mississippi Review for. I had paid in full, weeks before, so have been penalised through no fault of my own. After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. Booking 6819824. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Enrollment required. Viking Neptune is a new ship that will join the fleet in 2022. Vikings inability to resolve an issue with their on line booking. A drinks package at the original cost, when I first tried to book it. You will be cruising, you will be enjoying," he said. We are not asking for a refund for the vouchers but to simply have them reissued to be used toward another cruise. Refund on premium air payments that we did not receive in premiumservice. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. In this case, you will receive a full refund of your cruise fare. I purchased two of each of the following through ACH: Customers should not be treated this way. Royal Caribbean International | Travel Requirements & Safety Protocols. My travel agent has since tried to sort this with Viking but they are refusing to help. A recent CNN article proclaimed that summer droughts like the current one, plus global warming, could signal a death knell for river cruises in the near future. They refuse. I never come across a big bunch of ignorant, geriatric, moronic a$$holes as this group I had came across today! Viking River Cruises The line is canceling all 2022 departures of its Kyiv, Black Sea and Bucharest itinerary. The Rhine River is more sensitive in terms of river flow because it lacks the dams that are on the Danube River. About 20 poeple's bag on the flight didn't make it. Because we were given a voucher, we can not get out money back. By doing investigation on this subject and timeline of events revealed that we are not alone in this situation. At 104 days out before final payment was due, we had to either lose our entire deposit of $2K+ or get a voucher. In order to catch the next flight from ************ to ******* to get to the cruise on time we had to pay the tickets ourselves. . We would much rather be able to post how considerate Viking has been (as well as how much we enjoyed the cruise!) The confirmation email said cancellation for any reason loss of deposit. Pharaohs & Pyramids. I had to cancel due to ill health and provided over five months notice. We have one ship starting in Amsterdam and one ship starting in BaselIf they cannot pass Kaub [the critically low water point on the Rhine], then [the passengers] all disembark on either side," he explained. Viking Ocean Cruises. Posted September 18, 2021. I was told to claim on my travel insurance if I had any.I had to send three emails to receive a response and cancellation certificate from Viking Cruises. Had a planned eastern European river cruise starting mid-October for over a year. I checked with many countries and all their restrictions have been dropped. A river level that is too high or too low can affect an otherwise great cruising experience. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. Over in Southeast Asia, a new river ship, Viking Saigon, will cruise the Mekong. They said they did. We'll run a soft credit check to find special offers, but it wont affect your credit score. We also carry about 500 tons of water, that is ballast and fresh water for the guests.. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. **** called finally, apologized and said that he 'misread the rules', misunderstood the rules and this isn't a big deal (his attitude). However, as everyone knows, predicting the weather is not an exact science. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Disassembling the shades on the sun deck. 05 Aug 2022. This cruise has been sold out for weeks so if Viking reinstates the voucher, the cabin could be resold. The current welcome offer on this card is quite lucrative. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. We would appreciate any help you can provide in helping us to get the rest of our money back. Viking Cruises will test all guests and crew for COVID-19 with daily PCR testing when sailings resume, as part of the company's new Viking Health & Safety Program, the cruise line recently announced. I contact Viking customer relations, and was first told that the flight tickets were paid by Viking already. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. Experts are saying that the current drought in Europe could be the worst in 500 years, with water levels dropping, especially along the Rhine River. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? Under our flexible deposit policy, qualified guests can cancel their booking before final payment due date and receive deposit back in the form of a future cruise voucher. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. The Rhine River in general is not that deep. South America & the Chilean Fjords - Ocean Cruise Dates & Pricing South America & the Chilean Fjords From $5,999 | 18 Days | 8 Guided Tours | 4 Countries Itinerary Dates & Pricing Resources For current fares, please call a Viking Expert: 1-866-984-5464 or Request a Quote today. Maximum capacities of 164 passengers and 47 crew. Then before the departure, Viking cancelled operations and offered us vouchers for future cruises. Not every river cruise line takes the same stance. We booked a 14 day cruise with extra days upon arrival in ****** and departure in **** in ****. In times of high water, river boats can reduce their height by: Another aspect of river cruising is how much water does the ship draft? Maybe 10 years from now we cruise the Danube and Rhine in January/February/March and we stop in the summertime because August is too hot and there are low water areas., We dont know what the future will bring, he continued. As compensation we have been offered a derisory 200 voucher towards a future cruise. We hope that the flexibility provided by this guarantee truly puts your mind at ease when it comes to the decision of whether or not to travel. They offered us a voucher for 125% or a cash refund. For the cabin on the cruise, we indicated separate beds for their cabin. We booked a river cruise from Istanbul to Venice. Some years, low water levels caused disruptions as early as June and some years as late as October. Viking Ocean Ships Currently Sailing: Viking Jupiter Viking Orion Viking Mars Viking Neptune Viking Saturn Viking Sea Viking Sky Viking Star Viking Venus (Enrollment required for select benefits.). If you want to cancel a cruise right now in October because of low water, I will tell you, Sorry, we dont know if theres low water in October, said Schreiner. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. She really needs this positive experience to look forward to. Don't sail Viking unless you are guaranteed of going on the trip. One thing Amawaterways and many other river lines do is run two ships simultaneously on the same one-way itinerary, with one ship starting at one end and the other on the opposite end. It also stated that if we were unable to use the voucher we could be refunded the original amount we paid to Viking. Find out how we combat fake reviews. (The consumer indicated he/she DID NOT accept the response from the business. Or, you might have a few port stops changed out for new ones, or spend more time than you prefer in busses or hotels, possibly with shorter visits to destinations that now require longer bus rides. My only hope now is for someone to cancel what I want.About time to give my loyalty to another cruise line. In addition to requiring all guests and crew be fully vaccinated before setting foot on board the 930-passenger Viking Sky, the cruise line implemented a robust contact tracing system, daily PCR. It will take a lot for us to travel with you again. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Bookings with more than 30 persons Conference bookings made by Customers Service and Sales Department Bookings paid by invoice by companies Companies with annual agreements Bookings with more than 5 hotel rooms The specific conditions that apply to your booking can be found in your . Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. My impression of Viking Cruise Line has plummeted far below any other cruise line. Sure we were free but that's no excuse. We used our voucher prior to the expiration of the voucher, to book a cruise for March of 2023. The Viking Ocean Cruises 2022 Grand Polynesia Voyage has come to a triumphant completion in Los Angeles. Simply make the simple changes to the hotel reservations so that one of the rooms includes two beds. Just return on our river cruise . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Water levels on the Rhine River are set to fall close to the point where the river cannot hold ships anymore. Thank you. Another factor that should be considered is trip insurance. Before you decide to. I believe this policy and practice is clearly unfair and rather reckless. Find the right card for you. Call a Viking Expert at 0800 319 66 60 or see your Travel Advisor. The photo is from my first premium, international award flight in 2012. The difference between what they gave us as a credit for a 2023 cruise (which we booked so we didn't lose all of our money) and what we originally paid is $3,494 dollars. We booked a river cruise with Viking which we cancelled due to Covid and received travel vouchers from Viking for the amount of the trip. If water levels fall, riverboats can have trouble sailing all the way to Budapest. Its not an American company so they feel like they can treat Americans any way they want. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, The best places to see cherry blossoms around the US this spring, Looking back: How my points and miles strategy has changed over the years, The best increased card offers to sign up for this March. My husband and I were excited about our long awaited cruise next May. Booking number: *******. By. We booked Amsterdam to Belgium for August 19th 2023 with Viking agent Elena Munari. "We are currently evaluating itineraries that call. BBB Business Profiles may not be reproduced for sales or promotional purposes. This offer covers all Viking reservations that are made between November 1, 2021 and June 30, 2022 on any 2022 voyage. It is the standard architecture that gives the river boat some leeway with rising and falling river levels. Winston Folkers. 1. Oceania officials said Russian and Ukrainian ports would be removed from 2022 itineraries, while Viking River Cruises canceled . You will, however, still get a vacation in Europe, even if its not the one you expected. (I doubt theyll get that right). On December 9, 2019 we booked********************************* and paid ********* March 11, 2020 that cruise canceled by Viking due to COVID. If the water issues are closer to the beginning or end of an itinerary, cruisers may have to spend a few days in hotels or bussing to destinations rather than sailing there. Guests have the option to transfer their reservation to 2022; receive a 100% future cruise credit . Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Given the current COVID situation (and that 3 of the 4 countries we were slated to visit are currently closed), we decided we should cancel. I appreciate the time. What? London was on an older plane with 3 seats on the left and right. Viking Plans A Robust 2021 2022 Cruise Season Despite the canceled 2020 cruise season, Viking has high hopes for 2021 and beyond. We were told that since we used vouchers we were not eligible for a refund per policy. Any comments Viking? This was told to me by two separate employees. Confirmation attached. Four excursions that I wanted are already sold out. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. I won't be booking any future cruise with them. The US gov has basically declared the "plandemic" over and all other mandates have been drop but Viking still won't change their policy. Last week, the cruise line cancelled all 2022 departures on its Kiev, Black Sea & Bucharest itinerary and said it was evaluating 2022 sailing that call in Russia. This was not the case. If you search Viking the risk free still pops up you have to read the fine print to realise its all over so be aware. Just got order from Doctor to cancel due to sudden onset of autoimmune kidney disease. Cannot go on a cruise if not jabbed even to countries which have no covid requirements any more. Call to book now: 1-800-207-7286. ), We booked a cruise in 2019 to sail early in 2020. They will charge you a lot of money but would not care for you at the end of the day.The places I saw needed much to be desiredI was told that at the airport someone will help us until we boarded our plane. They may run multiple ships back-to-back where you would transfer to another ship where the river is having navigational issues. Wanted us to travel with 3 flights via 2 countries, when we complained they hid behind T & Cs very sneaky & very poor customer service, they cited they couldnt absorb costs of a more direct flight routing. I am going to seek legal advice to, but this ridiculous policy has added hugely to my grieving. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. During our Antarctica cruise, as suggested by the on board customer services, we submitted our request for the reimbursement with receipts. Tauck says it deals with compensation on a case-by-case basis. Another section of river that can be negatively affected by low water levels is the Danube, past the last lock in Slovakia heading downriver toward Hungary. Royal Caribbean Group's Celebrity Cruises has canceled four sailings from March 26 through April 16 aboard the Celebrity Eclipse, which has yet to return to service, a spokesperson for the. I explain ship swapping in the section: What Happens If Your Cruise Is Affected By Water Level? Thank you. On the last day, all running water was turned off until we left the ship. Fraud and deception! In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. This years summer drought in Europe could affect your upcoming river cruise, but its highly unlikely your cruise will be canceled outright. Ships might be able to pass through a tricky spot, like Kaub, today but not tomorrow, or cant this week but can next week. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. If you are booked on a river cruise for later this year, do not make any snap decisions. Subscribe to Apple News. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. SPRING SALE Special Fares Reduced Airfare Dates: Availability: We paid 529+40 USD purchasing fees each for the tickets. Weve been cruising since March with no issues until August, said Schreiner. We will not be booking with Viking again. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. All I want if a refund for our primary payment so we can sail on a ship that does not require the vaccine since we can not get it. Expected weather conditions during the cruise. I have contacted Watcdog BBC who are interested. Viking Celebrates Start Of Inaugural Season In North America's Great Lakes Read More May 17, 2022 Newest Ocean Ship In Viking's Award-Winning Fleet Named By The Countess Of Carnarvon Of Highclere Castle Read More May 12, 2022 Viking Takes Delivery of Newest Ocean Ship Read More April 25, 2022 Here is a message that appears on the Viking River Cruise webpage: The cruise line may elect to cancel your cruise. They have no intentions of giving my money back .Do I not have any rights? Published on May 21, 2021. We were issued the vouchers that had an expiration date October 2022. The draft is the amount of vessel that is below the water line. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we rebooked for Jan 2022. Cannot recommend whatsoever - there are better cruise lines who deliver & care about providing a decent level of customer experience - avoid them if you can. We Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. If have a river cruise planned for the end of the summer or the fall, should you be concerned? Claire and Stanley Keyles planned a dream vacation for June 2020. Other viking customers from ******* on the same cruise were also booked the same flight. It would seem to be a reasonable and simple request. The flight from Amman Jordan to My husband surprised me with the explorer suite,the room was beautiful,the balcony was amazing. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We are not asking for anything other than our money back. He replied "absolutely no way both medically and because ************ weakens her immune system!" Dozens of cruises have been cancelled and some ports in the Caribbean and South America are turning ships away from making . We were given misinformation by their employee, to which their supervisor stated that verbal statements do not count. The river flows are falling so if you are booked for a cruise this year, check with your cruise line and obtain their current assessment of operating conditions. Jim. They also issued non refundable vouchers for our port excursions. Mind you, my cruise cost over $27,000. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. Unfortunately, there are still cruises being cancelled in 2022 due to Covid-19 and the uncertainty surrounding it. You could tear down the house and build a dam there, but that is not what is going to happen.. Where the European rivers have locks and dams to control water levels, ships can still sail problem-free. He made the commissions, we will not sail and lose 14,000 dollars. Most all other cruise lines have dropped this mandate. NEW! You dont cruise in Egypt in June/July because its too hot. called Business since the middle seats were left vacant. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. A *** incentive ********** was offered and accepted by us to use toward future booking. We rebooked the trip for 10/12-10/23/22. I contacted Trip Mate and was told the vouchers were not covered and that I needed to contact Viking because they handled vouchers. Viking River Cruises 548 complaints 314 resolved 234 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints This is insulting and is clearly bait and switch type behavior. But it is for us. My experience with Viking River Cruises is that if they cancel, they will either refund your money or . The first thing that I noticed when I boarded is that all river ships are built to similar dimensions. You dont know a week or 10 days in advance what will happen with the water levels. I was told Viking doesnt own the hotel and the hotel will not let me make a change since Viking handled the booking.

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