your account is at risk of deactivation late shipment
. Also, the second most important thing is that in order to pass a phone reinstatement, you will need to actually take some steps and actions BEFORE the phone call so you can mention them! . To minimize the impact of negative comments on sales, businesses should focus on providing high-quality products and excellent customer service. Finally, the day on which all Amazon Sellers doing business through Fulfillment by Amazon have been waiting for is here! Press J to jump to the feed. ._1QwShihKKlyRXyQSlqYaWW{height:16px;width:16px;vertical-align:bottom}._2X6EB3ZhEeXCh1eIVA64XM{margin-left:3px}._1jNPl3YUk6zbpLWdjaJT1r{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;display:inline-block;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;padding:0 4px}._1jNPl3YUk6zbpLWdjaJT1r._39BEcWjOlYi1QGcJil6-yl{padding:0}._2hSecp_zkPm_s5ddV2htoj{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;display:inline-block;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;margin-left:0;padding:0 4px}._2hSecp_zkPm_s5ddV2htoj._39BEcWjOlYi1QGcJil6-yl{padding:0}._1wzhGvvafQFOWAyA157okr{font-size:12px;font-weight:500;line-height:16px;border-radius:2px;margin-right:5px;overflow:hidden;text-overflow:ellipsis;vertical-align:text-bottom;white-space:pre;word-break:normal;box-sizing:border-box;line-height:14px;padding:0 4px}._3BPVpMSn5b1vb1yTQuqCRH,._1wzhGvvafQFOWAyA157okr{display:inline-block;height:16px}._3BPVpMSn5b1vb1yTQuqCRH{background-color:var(--newRedditTheme-body);border-radius:50%;margin-left:5px;text-align:center;width:16px}._2cvySYWkqJfynvXFOpNc5L{height:10px;width:10px}.aJrgrewN9C8x1Fusdx4hh{padding:2px 8px}._1wj6zoMi6hRP5YhJ8nXWXE{font-size:14px;padding:7px 12px}._2VqfzH0dZ9dIl3XWNxs42y{border-radius:20px}._2VqfzH0dZ9dIl3XWNxs42y:hover{opacity:.85}._2VqfzH0dZ9dIl3XWNxs42y:active{transform:scale(.95)} I have reviewed your email and understand that your concern regarding account health, which is affected due to Late Late Shipment Rate. We received complaints about late deliveries, non-receipt of orders and A-Z claims followed by Negative feedbacks. You would never think this could get you suspended! Tried to contact customer services but unfortunately they are redirecting me to Appeal page again and again. How to remove unwarranted product reviews on Amazon? It looks like this is exactly what all sellers spent ages waiting for and it eliminates the need to hire an expert to prepare you an expensive Plan of Action letter. Then you can come up with solutions, implement them and submit a better appeal. Press question mark to learn the rest of the keyboard shortcuts. I'm not sure what happened because we ship daily but our late shipment 10 day is at 5.5% and our 30 day is at 1.2%, I have an alert on my account: Your account is at risk of deactivation. My account has complied with Amazon policies: We understand Amazon is the best selling platform and provides huge opportunities to sellers like me while serving millions of customers. I dont want to be the bearer of bad news, but you shouldnt be apologising or admitting defeat. your account is at risk of deactivation late shipment. Greater detail on the actions you have taken to resolve buyers receiving incomplete orders. Create an account to follow your favorite communities and start taking part in conversations. The sellers account as well as all of the supporting documentation will be examined by these investigators as part of the appeal. However, this was still a rarity rather than the standard process. For this reason, we launched a new Facebook group,Crypto Arbitrage Income (Bitcoin, Crypto, Altcoins, Blockchain, Trading) feel free to join us and forget about the troubles of selling on Amazon for a moment! You can appeal any A-to-z claim, negative customer feedback, or service chargeback that you believe should not be counted in your order defect rate by visiting the following links: Appeal A-to-z Claims: https://sellercentral.amazon.co.uk/gp/help/G202041210 Request removal of seller feedback: https://sellercentral.amazon.co.uk/gp/help/20231 Appeal Chargeback Claims: https://sellercentral.amazon.co.uk/gp/help/G202145040 Additionally, please send a plan of action that explains: The root cause(s) of A-to-z claims, negative feedback and service chargebacks. | A successful occupancy as a seller imbibes multiple dimensions, which can be baffling for many. Under the new system, Storage Capacity is all what matters. Greater detail on the steps you have taken to prevent complaints of unresponsive or poor customer service going forward. The final step is to ensure you have a solid plan in action. Amazon treated 1000 units (which used to be the lowest permitted restock limit) of small beads in polybags equally, as 1000 units of heavy handbags or coats. Our metrics have always stayed under Amazon threshold for everything. But it's going to take probably 3 to 4 days to fall off the 10 day only because they've also screwed us on losing the buy box of our Trademarked item to a chinese seller. Please enter your username or email address. Greater detail on the steps you have taken to prevent buyers receiving different items going forward. This was the initial message from Amazon. We could use your help too! A heritage architect, who was engaged to make a condition assessment, recommended commissioning a report to ascertain if the tower is an earthquake risk. If your metrics worsen, your Seller Account will get suspended and you will need to submit an actual Plan of Action. Here you can read my story: https://www.gofundme.com/f/help-for-victim-of-cyberbullying-on-Amazon-site . However, to my disappointment, all of the rival Amazon experts who harassed me through the forum immediately restarted their business of pocketing thousands of dollars a day through the forum as soon as my free assistance was no longer available. Best practices for your Amazon product images, You must be logged in to post a comment Also, if you're ever in doubt about how to improve your account health, there is a yellow button in the upper right part of the account health page that says "Call Me Now", and it puts you in touch with an account health specialist. Make sure you present all of the information in the best light possible, and be prepared to demonstrate your commitment to following the rules in the future. Risk of Deactivation Gone. Your appeal doesnt really say anything. This was making me extremely sad and I wished that Amazon ended the whole suspension business, which would put a stop to the abuse on their platform and at the same time save countless innocent sellers from the frustration of losing their livelihoods. This meant that even if a seller enjoyed great sales of new popular products, any slow selling products from previous shipments which didnt sell well entirely filled their utilization allowance. Weve never had them ask for a plan of action. New comments cannot be posted and votes cannot be cast. This may involve doing everything from selling fake goods to violating their rules about customer reviews. Greater detail on the actions you have taken to resolve customer complaints of unresponsive or poor customer service. Here you can submit a removal request which will take a few days to get reviewed. We received your submission but do not have enough information to reactivate your account at this time. ._3oeM4kc-2-4z-A0RTQLg0I{display:-ms-flexbox;display:flex;-ms-flex-pack:justify;justify-content:space-between} By Posted is coccobacilli sexually transmitted In phoenix convention center Also, when Amazon ask for greater detail, they mean better detail, not more. Eventually, I became the first person in the world to succeed in a defamation lawsuit against Amazon and the company had to prominently publish me an apology and pin it to the top of the whole Amazon Seller Forum, click here to see it! Let's start by understanding. Brand damage can be difficult to overcome, and it can have a long-lasting impact on sales. personal and professional synonyms; jumaane williams net worth; chimney hill, virginia beach. your account is at risk of deactivation late shipment. I actually think it was a glitch because 3 others in a FB group had the same issue and they ship daily as well. Our forum weeds out scumbaggery and is here to sincerely help entrepreneurs succeed at selling on Amazon and using their services. Meanwhile, I am preparing a YouTube video regarding the matter. This is a large amount of space for sellers selling small items, such as jewelry. Amazons policies are in place to protect their customers, and violating those regulations puts your business at danger. Greater detail on evidence or examples that demonstrate that your account has complied with our policy. It's important to confirm the shipment of orders by the expected ship date so that customers can see the status of their shipped orders online. Why is this happening? Press question mark to learn the rest of the keyboard shortcuts. Negative product reviews can lead to increased customer returns. This was all USPS but it dropped off and nothing happened. Hi guys! Have a plan of action to avoid Amazon suspension. Late Nov 2022 - submitted my credit card dispute and got $100 back in pending. It's definitely only a one time issue. 1996 sprint bass boat parts; Tags . Orders that are ship confirmed late may negatively impact customer experience and lead to increased claims, negative feedback and/or customer contacts. This may be one of the issues they arent happy with. If this persists, then you will get suspended. The user posts and comments of this sub are NOT the place to hype yourself or what you offer. Set your Seller Account on Vacation Settings. Thank for answering! Late shipments. Review your metrics and memorize what kind of defects you received whether all of them were related to non-receipt issues or some were complaining about items being not as described and how many of such defects were received. I got it below 4% now which is the target. If you believe that the review violates them, go into Contact us Products and inventory and Product reviews. Over the past year, Amazon occasionally offered sellers quizzes and ticking of boxes, which reactivated their accounts or prevented account deactivation. I had a COVID outbreak in my 3PL which led to the . " Your account is at risk of deactivation Your Order Defect Rate is 100%; the target is 1%. Account risk of deactivation . Negative product reviews can decrease the trust that customers have in a product or an entire brand. your account is at risk of deactivation late shipmentrcc admissions and records phone number. Violating The Shopper Policy. Making threats to customers. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/TopicLinksContainer.3b33fc17a17cec1345d4_.css.map*/ / Fees / Product codes / Brand concerns / Freight / Guides, courses, and tutorials. Your Amazon seller account has been deactivated in accordance with section 3 of Amazons Business Solutions Agreement. Greater detail on the root causes of shipments being damaged, incomplete or lost due improper packaging. Is my account safe now? But I managed to bring it down to 11%. Please be informed that you are required to confirm the shipment right after shipping the product or else late shipment rate will be affected. Greater detail on the actions you have taken to resolve buyers receiving different items. Greater detail on evidence or examples that demonstrate that your account has complied with our policy. Very simply, it's Doordash saying you didn't do what you agreed to do. When customers leave negative product reviews, it can be discouraging for business owners and employees, and it can also turn potential customers away. I still don't even know why the issue because we ship daily. Greater detail on the root causes of buyers receiving items with different condition than described. Amazon is mercilessly cracking down on dropshipping! Has anyone been recently suspended for 10 day LSR? You need to share the original message from amazon, your appeal and also amazons response to your appeal. You can view your account performance at https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_op or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. Bit of A Techno T-rex - soz. I submitted answers to these questions then the sent me below questions. Greater detail on the actions you have taken to resolve buyers receiving defective items. On the 30th day, someone will review your account to see if your metrics improved and if you implemented all of the steps and actions mentioned. Assessing your product photographs and descriptions to ensure accuracy. Hello, My account has been has been deactivated. Please contact the moderators of this subreddit if you have any questions or concerns. The main difference is that you will be able to avoid the stress connected to appealing and the whole matter will be resolved in a form of a friendly talk with an Amazon representative. OTTAWA The federal government is banning Chinese-owned social media app TikTok from all government mobile devices on Feb. 28 because it presents an "unacceptable level of risk to privacy and . . @keyframes ibDwUVR1CAykturOgqOS5{0%{transform:rotate(0deg)}to{transform:rotate(1turn)}}._3LwT7hgGcSjmJ7ng7drAuq{--sizePx:0;font-size:4px;position:relative;text-indent:-9999em;border-radius:50%;border:4px solid var(--newCommunityTheme-bodyTextAlpha20);border-left-color:var(--newCommunityTheme-body);transform:translateZ(0);animation:ibDwUVR1CAykturOgqOS5 1.1s linear infinite}._3LwT7hgGcSjmJ7ng7drAuq,._3LwT7hgGcSjmJ7ng7drAuq:after{width:var(--sizePx);height:var(--sizePx)}._3LwT7hgGcSjmJ7ng7drAuq:after{border-radius:50%}._3LwT7hgGcSjmJ7ng7drAuq._2qr28EeyPvBWAsPKl-KuWN{margin:0 auto} The suspensions are often a result of something as innocent as a single negative Seller Feedback or a Product Review, where Amazons automated bots detected a specific phrase. Whenever we get a LSR issue, I call Account Health immediately and explain what went wrong, and what steps we have put in place to make sure it wont happen again. Is your account at risk of Deactivation? your account is at risk of deactivation late shipment. Stop apologising, it makes you sound unprofessional. He will ask you to explain the reason for exceeding Amazons performance metric targets, then invite you to describe the actions which you took to address the matter and lastly, you will need to tell him how you will prevent this from happening again. Greater detail on the root causes of buyers not receiving orders or late receipt of orders. ._12xlue8dQ1odPw1J81FIGQ{display:inline-block;vertical-align:middle} Greater detail on the steps you have taken to prevent buyers receiving items with different condition than described going forward. These experts are mostly shady unskilled people with no legal background, who are advertising their services through the internet under a complete anonymity and requiring payments of several hundreds or even thousands of dollars for the most simple assistance involving suspended Amazon Seller Accounts, which grossly exceeds the retainer fees of even the most senior actual solicitors. This is the number, which will be used by the Account Health Team representative to contact you. So make you don't react to seller support unless it is really essential. Blaming your courier is also not a good strategy. So what should we conclude? Amazon always recommends that sellers must maintain a Late Dispatch Rate (LDR) less than 4% to avoid account deactivation. ._2FKpII1jz0h6xCAw1kQAvS{background-color:#fff;box-shadow:0 0 0 1px rgba(0,0,0,.1),0 2px 3px 0 rgba(0,0,0,.2);transition:left .15s linear;border-radius:57%;width:57%}._2FKpII1jz0h6xCAw1kQAvS:after{content:"";padding-top:100%;display:block}._2e2g485kpErHhJQUiyvvC2{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;-ms-flex-pack:start;justify-content:flex-start;background-color:var(--newCommunityTheme-navIconFaded10);border:2px solid transparent;border-radius:100px;cursor:pointer;position:relative;width:35px;transition:border-color .15s linear,background-color .15s linear}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D{background-color:var(--newRedditTheme-navIconFaded10)}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D._1L5kUnhRYhUJ4TkMbOTKkI{background-color:var(--newRedditTheme-active)}._2e2g485kpErHhJQUiyvvC2._3kUvbpMbR21zJBboDdBH7D._1L5kUnhRYhUJ4TkMbOTKkI._3clF3xRMqSWmoBQpXv8U5z{background-color:var(--newRedditTheme-buttonAlpha10)}._2e2g485kpErHhJQUiyvvC2._1asGWL2_XadHoBuUlNArOq{border-width:2.25px;height:24px;width:37.5px}._2e2g485kpErHhJQUiyvvC2._1asGWL2_XadHoBuUlNArOq ._2FKpII1jz0h6xCAw1kQAvS{height:19.5px;width:19.5px}._2e2g485kpErHhJQUiyvvC2._1hku5xiXsbqzLmszstPyR3{border-width:3px;height:32px;width:50px}._2e2g485kpErHhJQUiyvvC2._1hku5xiXsbqzLmszstPyR3 ._2FKpII1jz0h6xCAw1kQAvS{height:26px;width:26px}._2e2g485kpErHhJQUiyvvC2._10hZCcuqkss2sf5UbBMCSD{border-width:3.75px;height:40px;width:62.5px}._2e2g485kpErHhJQUiyvvC2._10hZCcuqkss2sf5UbBMCSD ._2FKpII1jz0h6xCAw1kQAvS{height:32.5px;width:32.5px}._2e2g485kpErHhJQUiyvvC2._1fCdbQCDv6tiX242k80-LO{border-width:4.5px;height:48px;width:75px}._2e2g485kpErHhJQUiyvvC2._1fCdbQCDv6tiX242k80-LO ._2FKpII1jz0h6xCAw1kQAvS{height:39px;width:39px}._2e2g485kpErHhJQUiyvvC2._2Jp5Pv4tgpAsTcnUzTsXgO{border-width:5.25px;height:56px;width:87.5px}._2e2g485kpErHhJQUiyvvC2._2Jp5Pv4tgpAsTcnUzTsXgO ._2FKpII1jz0h6xCAw1kQAvS{height:45.5px;width:45.5px}._2e2g485kpErHhJQUiyvvC2._1L5kUnhRYhUJ4TkMbOTKkI{-ms-flex-pack:end;justify-content:flex-end;background-color:var(--newCommunityTheme-active)}._2e2g485kpErHhJQUiyvvC2._3clF3xRMqSWmoBQpXv8U5z{cursor:default}._2e2g485kpErHhJQUiyvvC2._3clF3xRMqSWmoBQpXv8U5z ._2FKpII1jz0h6xCAw1kQAvS{box-shadow:none}._2e2g485kpErHhJQUiyvvC2._1L5kUnhRYhUJ4TkMbOTKkI._3clF3xRMqSWmoBQpXv8U5z{background-color:var(--newCommunityTheme-buttonAlpha10)} ._3-SW6hQX6gXK9G4FM74obr{display:inline-block;vertical-align:text-bottom;width:16px;height:16px;font-size:16px;line-height:16px} By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Greater detail on the steps you have taken to prevent buyers receiving different items going forward. The policies are too tight and zero wiggle room. .ehsOqYO6dxn_Pf9Dzwu37{margin-top:0;overflow:visible}._2pFdCpgBihIaYh9DSMWBIu{height:24px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu{border-radius:2px}._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:focus,._2pFdCpgBihIaYh9DSMWBIu.uMPgOFYlCc5uvpa2Lbteu:hover{background-color:var(--newRedditTheme-navIconFaded10);outline:none}._38GxRFSqSC-Z2VLi5Xzkjy{color:var(--newCommunityTheme-actionIcon)}._2DO72U0b_6CUw3msKGrnnT{border-top:none;color:var(--newCommunityTheme-metaText);cursor:pointer;padding:8px 16px 8px 8px;text-transform:none}._2DO72U0b_6CUw3msKGrnnT:hover{background-color:#0079d3;border:none;color:var(--newCommunityTheme-body);fill:var(--newCommunityTheme-body)} Greater detail on the root causes of buyers receiving different items. Reddit and its partners use cookies and similar technologies to provide you with a better experience. In case that you are a seller, who is worried about his Amazon business or you already received the dreaded deactivation notice, feel free to subscribe to my OnlyFans page atwww.onlyfans.com/kikaangelic, where I will assist you for $24.99 per month. I'm switching to UPS and increased FBM orders for the next couple of weeks to get under the threshold. They can say all they like that Amazon allow dropshipping but it simply do not fit the Amazon customer centric mindset. There in lies your problem. This morning I woke up to this message on the seller hub. The risk of deactivation is now gone. Thank you for that info! Here you can review the Amazon Community Guidelines: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201929730. DoorDash customers rate drivers after each delivery, so your rating is an average of your last 100 . What happens if I do not send the requested information? Thank you. Thank you. They are also looking for any additional violations or patterns of behavior that suggest the merchant is not abiding by the rules. Were here to help If you have questions about this policy or information requested above, please contact us at https://sellercentral-europe.amazon.com/cu/contact-us. Many complaints are auto-generated by their hands-of-the-wheel software as a result of failure to meet performance targets or maintain compliant metrics. Blog Post Title February 26, 2018. It consists of two larger metrics: Reliability and delivery quality. your account is at risk of deactivation late shipmentguinness irish stew slow cooker. Greater detail on the root causes of buyers not receiving orders or late receipt of orders. If customers purchase a product in a hurry and then go through the reviews, they may choose to return the product for a refund or exchange. Kika Angelic Trying Her Friends Miss World 2022 Winner Tiara & Sash, London Gay Pride 2022 Kika Angelic & Amazon Seller Union Team, A secret way how to avoid a suspension on Amazon without a Plan of Action. For more information, please see our Aim to add high quality products to my Inventory. The paper focuses on an online business ethics course that three professors (Painter-Morland, Fontrodona and Hoffman) taught together, and in which the fourth author (Rowe) participated as a . Your order defect rate exceeded the target of 1%. We failed to use a reliable Suppliers/Couriers, which would provide us with proper tracking information to be able to locate parcels and ensure their timely delivery t customers. As the name suggests, At Risk places you at risk of deactivation. and our Create an account to follow your favorite communities and start taking part in conversations. Regarding Amazon Seller Performance, you can always participate in my Amazon Seller Performance Friendly Advice Worldwide group, where you will be very welcome. Remove ASINs with complaints from your inventory. There are a few exemptions of professional advisors, who are providing assistance under their real identity and operate a legitimate business with a strong online presence and a credible reputation. Anyone else getting this warning on their dashboard because of customers canceling FBM orders because of holiday/covid carrier delays. I strongly recommend you that you explain the matter as honestly as possible, while avoiding blaming buyers, competitors or Amazon this never works and Amazon always rejects appeals like this. ._38lwnrIpIyqxDfAF1iwhcV{background-color:var(--newCommunityTheme-widgetColors-lineColor);border:none;height:1px;margin:16px 0}._37coyt0h8ryIQubA7RHmUc{margin-top:12px;padding-top:12px}._2XJvPvYIEYtcS4ORsDXwa3,._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px}._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{background-position:50%;background-repeat:no-repeat;background-size:100%;height:54px;width:54px;font-size:54px;line-height:54px}._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4,.icon._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4{filter:blur()}.eGjjbHtkgFc-SYka3LM3M,.icon.eGjjbHtkgFc-SYka3LM3M{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px;background-position:50%;background-repeat:no-repeat;background-size:100%;height:36px;width:36px}.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4,.icon.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4{filter:blur()}._3nzVPnRRnrls4DOXO_I0fn{margin:auto 0 auto auto;padding-top:10px;vertical-align:middle}._3nzVPnRRnrls4DOXO_I0fn ._1LAmcxBaaqShJsi8RNT-Vp i{color:unset}._2bWoGvMqVhMWwhp4Pgt4LP{margin:16px 0;font-size:12px;font-weight:400;line-height:16px}.icon.tWeTbHFf02PguTEonwJD0{margin-right:4px;vertical-align:top}._2AbGMsrZJPHrLm9e-oyW1E{width:180px;text-align:center}.icon._1cB7-TWJtfCxXAqqeyVb2q{cursor:pointer;margin-left:6px;height:14px;fill:#dadada;font-size:12px;vertical-align:middle}.hpxKmfWP2ZiwdKaWpefMn{background-color:var(--newCommunityTheme-active);background-size:cover;background-image:var(--newCommunityTheme-banner-backgroundImage);background-position-y:center;background-position-x:center;background-repeat:no-repeat;border-radius:3px 3px 0 0;height:34px;margin:-12px -12px 10px}._20Kb6TX_CdnePoT8iEsls6{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin-bottom:8px}._20Kb6TX_CdnePoT8iEsls6>*{display:inline-block;vertical-align:middle}.t9oUK2WY0d28lhLAh3N5q{margin-top:-23px}._2KqgQ5WzoQRJqjjoznu22o{display:inline-block;-ms-flex-negative:0;flex-shrink:0;position:relative}._2D7eYuDY6cYGtybECmsxvE{-ms-flex:1 1 auto;flex:1 1 auto;overflow:hidden;text-overflow:ellipsis}._2D7eYuDY6cYGtybECmsxvE:hover{text-decoration:underline}._19bCWnxeTjqzBElWZfIlJb{font-size:16px;font-weight:500;line-height:20px;display:inline-block}._2TC7AdkcuxFIFKRO_VWis8{margin-left:10px;margin-top:30px}._2TC7AdkcuxFIFKRO_VWis8._35WVFxUni5zeFkPk7O4iiB{margin-top:35px}._1LAmcxBaaqShJsi8RNT-Vp{padding:0 2px 0 4px;vertical-align:middle}._2BY2-wxSbNFYqAy98jWyTC{margin-top:10px}._3sGbDVmLJd_8OV8Kfl7dVv{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;margin-top:8px;word-wrap:break-word}._1qiHDKK74j6hUNxM0p9ZIp{margin-top:12px}.Jy6FIGP1NvWbVjQZN7FHA,._326PJFFRv8chYfOlaEYmGt,._1eMniuqQCoYf3kOpyx83Jj,._1cDoUuVvel5B1n5wa3K507{-ms-flex-pack:center;justify-content:center;margin-top:12px;width:100%}._1eMniuqQCoYf3kOpyx83Jj{margin-bottom:8px}._2_w8DCFR-DCxgxlP1SGNq5{margin-right:4px;vertical-align:middle}._1aS-wQ7rpbcxKT0d5kjrbh{border-radius:4px;display:inline-block;padding:4px}._2cn386lOe1A_DTmBUA-qSM{border-top:1px solid var(--newCommunityTheme-widgetColors-lineColor);margin-top:10px}._2Zdkj7cQEO3zSGHGK2XnZv{display:inline-block}.wzFxUZxKK8HkWiEhs0tyE{font-size:12px;font-weight:700;line-height:16px;color:var(--newCommunityTheme-button);cursor:pointer;text-align:left;margin-top:2px}._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0{display:none}.yobE-ux_T1smVDcFMMKFv{font-size:16px;font-weight:500;line-height:20px}._1vPW2g721nsu89X6ojahiX{margin-top:12px}._pTJqhLm_UAXS5SZtLPKd{text-transform:none} Please feel free to get in touch for further discussions. Amazons Order Defect Rate Policy can be found at https://sellercentral-europe.amazon.com/gp/help/200285170. What are Amazon Seller Account Suspensions. Amazon has a team of detectives whose main responsibility it is to review vendor appeals. Your POA also seems to state a lot of I will, whereas they want to see I have, if you read their guidance on the email they sent you it asks what you Have done, not what you Will do. Greater detail on the steps you have taken to prevent buyers receiving items with different condition than described going forward. I emailed Amazon to be proactive: Once you successfully avoid a suspension, your Seller Account will remain Watchlisted by the Amazon Seller Performance all disbursements will remain on a rolling reserve for the next 30 days. Tried to contact customer services but unfortunately they are redirecting me to . Funds will not be transferred to you but will stay in your account while we work with you to address this issue." general risk propensity scale Close. Greater detail on the root causes of buyers receiving defective items. What you have posted is their response to your POA and it looks as though your POA may have contained answers to questions that hadnt been asked, To get advice on here, post the first message and your reply (POA) to it, if possible as separate posts to make them easier to read. Refund complaining customers or offer replacements. Our metrics have always stayed under Amazon threshold for everything. Has anyone been recently suspended for 10 day LSR? Additionally, please find assistance creating a plan of action at https://sellercentral.amazon.co.uk/gp/help/G201623610. This caused me to get targeted by unsuccessful rival advisors, whose full time income was sabotaged by my free help.