buyer says i sent wrong item

I did all of this. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. A buyer from Europe orders at item and pays for it. This is what it takes to get ebay to appeal a return in your favor. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. He immediately cancels the order and requests a refund. There's no possible way I sent the wrong item so he's trying to scam me. Here are some of the most common ways eBay sellers are scammed. 26-05-2020 We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. I sold 4 of the same items. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. That has happened to me. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. did said person say they woud send you the motorcycle and the title and then you would have to pay? Once they have the code, they disappear and make off with your gift card balance. Yup pretty much. Never saw it in my life. An option to dispute the refund and report the buyer will appear. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. This has happened a couple of times to us over the years, all part of selling on line Im afaid . I think most first-time eBay buyers create their account the same day they place their first order. Refund, repair or return. Was full of marks. Could you explain a bit what steps you take when shipping? Contact postmaster and file mail fraud. eBay will not assist with a transaction that occurred beyond its purview. 05:49 AM. man!! Listen to this weeks podcast to hear sourcing methods from a seller! It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. USPS is the most trusted delivery service in the USA. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. Choose "have us call you", that's the best option these days. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. I suspect someone may have been tampering with mail and package in the delivery system. I once again immediately had them call me to dispute this. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. This sounds exactly like the issue Im having! It expressly says this in the PayPal Seller Protection terms. Someone did this to me a few months ago. Click on Send. "Hi. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. You can report an issue with a seller to eBay directly here. The email will state that the payment will be released to you once you have proven that the goods have been sent. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. If you find an item on eBay that you think is fraudulent, report the listing directly. I manufacture them myself and sell for only one price. Before you start your Missing Mail Search, you will want to double check the status of your package. I have had a few people say they didnt receive their orders when I know I sent out to all of them. Otherwise, you can also restart the laptop just by pressing the power button. The scammers will also ask for your PayPal email address. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). You end up owning expensive packaging, without the desired product. 26-05-2020 NO Cash Refund for wrong purchased items. Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. This time, I accidentally sent an ebay buyer the wrong item. Thanks for the reply. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. To start, you have to rule out an honest mixup plus give a timid potential scammer an out. Help for buyers and sellers. 01:37 PM, on So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. The thing to remember is that these slip up were t. I told Ron that this was, "pardon my French, absolute bullshit." I only sell local, mainly to avoid hassle. I think the label on top is Canada Post's label they put on once it enters their country. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. A buyer happily purchases your item. These are both things ebay phone reps suggest. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. Can Usps Tracking Be WrongPost Office have such a horrible . This was shipped by Global Shipping Program. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. 10/31/2020 at 3:54 pm #83017 Antique Frog I was hoping it was a post offcie mix up. Same thing just happened to me and I was able to keep the earning. Remember that if an offer looks too good to be true, it probably is. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. be lucky you got your money back I've been on ebay for over 20 years man you got hella lucky 99% of the time you'd be fuct. I did became a pain with calling everyday and today calling 5 times. I talked to manager and simply were told nothing can be done. i think someone is trying to scam me like this to. Select Order Not as Described. Funny thing he could never tell me what he claims he got or send me pictures. You can ask the customer to return the item, but he has no legal obligation to do so. "That picture shows different items rather than what I sent. Your package was definitely received by GSP in Kentucky, so if that doesn't look like your packaging, then it must have gotten mixed up by GSP and they sent the wrong package to your buyer, or your buyer is pulling a scam. All such complaints from sellers are simply ignored, as profit takes precedence over reason. They will call the number you have on record for this account, so make sure that's correct before you start. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Should I contact the postal service? I will report this to the post master. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. If the package was mixed up by GSP, then they should handle it. Then maybe they won't send it back and you won't have to refund. The weird thing is, in the picture was also the shipping package, and it had "GLASS FRAGILE DO NOT CRUSH" sticker type labels on it which I didn't have on my package. - edited How were you able to call eBay? Dial 1-800-275-8777 and explain the issue to USPS customer service. Strictly No RETURN NO EXCHANGE policy. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). Along with photographing everything, try to record any identifying details about the item. Somewhat new, never had this happen before. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. Cheaper seller scam: I did buy the shipping label through ebay. I've never owned/sold a necklace like that. After 20 minute hold a supervisor from the Philippines comes on, long story short he said : while I was on hold he was reviewing my messages and the buyers messages along with my pictures and his pictures and he thought the buyers story did not add up. I wanted to get some advice before I contacted, but I had planned to, yes. Yet fight is not over, lets see what happens next. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. Cookie Notice I take pics and and email amazon all the details of before and after and the condition it is come back - For example, they may ask for cash, bank transfer, check, money order or even gift cards. Heres how. why it was refused and Never heard back. It WAS new in the box. Buyer pretended the item/ring was not as listed. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. If he ghosts you, you scared off a scammer. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. Go to usps site and fill out the mail fraud form. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Parcel comes back, buyer is less than helpful, I refund, get a neg. For things like graphics cards your best bet is to sell locally, all cash. Buyer sent me picture of something different in the box. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. If there's something wrong with your item, you can return it to the seller for a refund or a replacement. I sold an item for $55 and they sent a return saying I didnt send the right item. Explain it to him like you explained it to us. It's okay but would like the other if u still have it.This is a link to my listing with the photos of the top:https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649This is the photo she took of the top that I sent to her:Now am I crazy, or is this not the exact same top?Anyway, how should I proceed with this? 26-05-2020 on package or mail missing? Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. So it sucked having a negative mark on my account but it was the only thing I could do. How do they sell my exclusive manufactured trademarked product for lees than I do?? To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from?

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