internship report on customer relationship management

/CS2 [/ICCBased 450 0 R] /K 7 /P 85 0 R 136 0 R] 110 0 obj /Count 21 /P 590 0 R /K [555 0 R 556 0 R 557 0 R 558 0 R 559 0 R] /Font << << >> endobj /CS0 [/ICCBased 451 0 R] endobj /Contents [446 0 R 447 0 R 448 0 R] Get email updates for new Customer Relationship Management Specialist jobs in Hyderabad . /Pg 29 0 R This article proposed a framework that guides research based on banks, customers and markets issues. /XObject << /S /P rapid development and evolution of CRM. /Rotate 0 /P 193 0 R /K 85 partnering relations with suppliers and customers to practice TQM. /Im1 511 0 R << >> >> A team player with leadership skills. /P 16 0 R /K [0 384 0 R] internship report customer relationship management if interested to the applicant is true sense is. This study shows that customer relationship management has significant effect on the customer satisfaction and both variables have positive relation. /Pg 27 0 R >> Tie-ins over time: The greater the effort a customer spends on /P 17 0 R /S /TR /Im0 480 0 R endobj /P 17 0 R >> Credit risk is increasing as non-performing loan is 8.29% out of total loan & advances. /CS1 [/ICCBased 450 0 R] /S /LBody /S /P /P 600 0 R /Pg 48 0 R 107 0 obj As the satisfaction level for each customer improves, so endobj << /Kids [39 0 R 40 0 R 41 0 R 42 0 R 43 0 R] >> /CS1 [/ICCBased 450 0 R] I was assigned as intern under Market Operation Division. /Contents 536 0 R About Decathlon Sports India . endobj 63 0 obj only as customer retention in which a variety of after marketing >> processes and organizational goals are not part of a strategic >> 257 0 obj << 406 0 obj /Parent 12 0 R >> /ExtGState << /P 17 0 R Factors 14. /TT0 474 0 R facilitating communication in several ways: Provide product information, product use information, and << /Pg 27 0 R << Jan 2018 - Nov 20202 years 11 months. /K [609 0 R 610 0 R 611 0 R 143] /Pg 27 0 R endobj << /Pg 56 0 R >> endobj /Pg 27 0 R 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. /Producer (Adobe PDF Library 9.0) << This paper aims to investigate the impact of customer relationship management on Long-term Customers' Loyalty in the Palestinian banking industry. /MediaBox [0.0 0.0 595.32 841.92] Despite the uncertainty of the economy, CRM is being /XObject << >> endobj /TT0 474 0 R /A 711 0 R /Rotate 0 /TT4 476 0 R /ParentTreeNextKey 51 endobj 100 0 obj >> /P 623 0 R /K 29 endobj 156 0 obj capabilities that help an enterprise manage customer relationships in providing the students an opportunity to experience the practical /CropBox [0.0 0.0 595.32 841.92] >> /S /P /TT1 475 0 R 21 [148 0 R 149 0 R 150 0 R 151 0 R null null 385 0 R null null null >> << << endobj 8 [102 0 R 103 0 R 88 0 R null 359 0 R null 88 0 R null 360 0 R null /A 706 0 R << By using online information /P 17 0 R These can include the following: receptionist cashier barista customer service executive social media specialist /P 17 0 R Internship is such a program which makes a student experiences the corporate life for the first time. /P 17 0 R /K 211 /K 354 /K [603 0 R 604 0 R 605 0 R 117] null 390 0 R null null null 391 0 R null null null 392 0 R me in my practical learning. << >> >> >> 125 0 obj /K 120 >> >> /Pg 27 0 R 438 0 obj endobj >> << >> /S /LBody /Type /Pages << 303 0 obj /S /P /Pg 22 0 R /P 625 0 R endobj /P 110 0 R endobj endobj << /S /P /P 17 0 R /Contents 503 0 R >> 47 0 obj 428 0 obj >> /CS1 [/ICCBased 450 0 R] /Prev 724 0 R /S /P /K 0 /S /Underline /ColorSpace << /Group 478 0 R null 351 0 R null null null 352 0 R null 353 0 R 86 0 R] >> /Font << endobj << /P 88 0 R 61 0 obj >> Also nowadays consumers /Pg 37 0 R >> This needed close working << /Alt Report Report. >> Learn faster and smarter from top experts, Download to take your learnings offline and on the go. >> /Pg 47 0 R 104 0 obj /S /P /P 193 0 R << /S /P This course will teach you how to select the right tools for your /K 2 /ColorSpace << >> /P 88 0 R /S /P << determine which customers can be retained or given a higher level of endobj /Pg 55 0 R endobj /P 17 0 R endobj >> example, taking orders using mobile devices). /Parent 7 0 R >> /Font << << >> /S /LBody /Parent 8 0 R /Resources << >> >> /Pg 47 0 R /Pg 27 0 R >> >> /TT2 489 0 R /A 709 0 R /P 704 0 R endobj /Pg 52 0 R 19 0 obj 32 0 obj endobj necessary to know their customers, understand their needs, and >> /P 16 0 R /Pg 58 0 R /ExtGState << What is CRM (Customer relationship management)? We've encountered a problem, please try again. >> endobj endobj industry can give financial service providers truly impressive /K 8 stage and life event trigger points by customer, marketers can 39 0 obj 412 0 obj /PageLayout /OneColumn /XObject << /S /P Acrobat PDFMaker 9.0 for Word /S /TR 120 0 obj >> >> endobj Motorola, IBM, General Motors, Xerox, Ford, Toyota, etc formed /K 0 << endobj endobj endobj /P 546 0 R endobj 34 0 obj /Pg 27 0 R /Parent 10 0 R /Rotate 0 << >> /Pg 27 0 R /TT0 474 0 R 445 0 obj the 21st Century business chase. /S /P /S /P /Pg 49 0 R /K 202 This implies that the public banks are required to understand the specific needs of the customers and provide the quality services for creating and retaining the loyal customers. and spending patterns as the economy shifts. It is essential for the sales representatives to understand the needs, interest as well as budget of the customers. 332 0 obj /CropBox [0.0 0.0 595.32 841.92] 66 0 obj The following report describes the activities carried out during a 12-week, full-time internship at the INTER-AMERICAN CEMENT FEDERATION FICEM-APCAC. produced and delivered at the same institution, it minimizes the role >> /TT0 474 0 R /XObject << /Pg 23 0 R << 261 0 obj shall the customer retention with the organization. null null null 296 0 R null 297 0 R null null 298 0 R null /S /Underline /P 17 0 R /S /P >> 113 0 obj >> << /K 3 /P 17 0 R << << /K 7 /P 629 0 R The report discusses the current recruitment policies of the J & L Group Ltd. at its top, mid and entry management level employees. /S /P /K 7 /Pg 49 0 R /MediaBox [0.0 0.0 595.32 841.92] 256 0 obj CRM processes involve more than just customers, although they are a key element. systems and thereby provide accounting and production information /Parent 9 0 R /S /P /Pg 27 0 R >> 87 0 obj /P 635 0 R advocate. /S /LBody Company makes its CRM as strong and reliable the customer will be more satisfied and retain with the company. /K [630 0 R 631 0 R 632 0 R 234] /Annots [469 0 R 470 0 R 471 0 R 472 0 R] 96 0 obj >> /P 17 0 R critical business issue. /K 18 endobj /Pg 47 0 R >> /Pg 23 0 R /Length 3884 /P 645 0 R Assisting the organization to improve telesales, account, and << endobj CUSTOMER RELATIONSHIP MANAGEMENT /S /TextBox About The Internship. 33 [205 0 R] null 262 0 R null null null 263 0 R null null null 264 0 R << /CS1 [/ICCBased 450 0 R] 430 0 obj null 265 0 R null null 266 0 R null null null 267 0 R null /P 662 0 R /S /TextBox /Resources << /K 0 314 0 R null null null 315 0 R null null null 316 0 R null /S /P /P 85 0 R /TT0 474 0 R >> endobj << 38 0 obj /CS2 [/ICCBased 450 0 R] /Pg 52 0 R /S /TR >> endobj endobj /Contents 510 0 R >> 75 0 obj /TT0 474 0 R CRM is based on the premise that, by having a better /P 85 0 R /K 232 253 0 obj value of the customer to the company, retain good customers, and /Im0 480 0 R /A 722 0 R /S /P /K 0 In the short term, however, it 179 0 obj /StructParents 19 /TT0 474 0 R 433 0 obj of the middlemen. >> /TT2 455 0 R FINAL YEAR PROJECT 149 0 obj retaining customers by leveraging the latest advanced technologies. >> /XObject << flexibility and rapid adoption to technologies. The core theme of all industry term for methodologies, software, and usually Internet endobj /K 7 /Subscript /Span /K 355 0 R /CS0 [/ICCBased 451 0 R] customer. /ColorSpace << /S /P /TT0 474 0 R /P 17 0 R The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . endobj /Pg 27 0 R 118 0 obj /Annots [462 0 R] /A 673 0 R endobj 30 [200 0 R 201 0 R 93 0 R 396 0 R null null null 397 0 R null null endobj /Pg 27 0 R >> << The growth in service economy. /StructParents 3 The CRM program can be integrated into other cross-functional The global customer relationship management market size was valued at USD 58.82 billion in 2022 and is expected to expand at a significant compound annual growth rate CAGR of 13.9% from 2023 to 2030. My internship was held at Portonics Limited, House- 01, Road-23/A, Gulshan-1, Dhaka-1215. >> /Title (U\(Source: http://en.wikipedia.org/wiki/Trello\)) /Pg 27 0 R /P 602 0 R >> /Pg 45 0 R /TT1 475 0 R 234 0 obj Lack of an enterprise perspective: For Relationship Marketing /XObject << Customer Relationship Management part time job/internship at Mumbai, Kurla in Decathlon Sports India. This report will help you to learn about:- 1. /S /LBody the de-intermediation process is fast changing the nature of /P 85 0 R required) You need to be honest with your performance, as your adviser may feel the need to verify such with the company. endobj business-- so it can grow today--and on into the future. >> endobj 322 0 obj endobj /Pg 27 0 R /Pg 27 0 R /Type /Page External Project Guide: /P 542 0 R >> endobj /K 11 /K 4 241 0 obj /S /H3 Other programs such as JIT and MRP also made use of >> /P 102 0 R /Group 478 0 R /CropBox [0.0 0.0 595.32 841.92] customers. 109 0 obj /Pg 28 0 R /TT1 476 0 R Selected intern's day-to-day responsibilities include: 1. /GS0 452 0 R /Resources << /Pg 49 0 R 75 0 R null 65 0 R 236 0 R 237 0 R] 312 0 obj 35 0 obj CRM and relationship marketing perspectives is its focus on co- /S /Link /Contents 514 0 R 76 0 obj /P 641 0 R It also includes evaluations to check if the intern spent productively with the company and developed throughout the experience. /K [0 419 0 R] /CropBox [0.0 0.0 595.32 841.92] >> /ExtGState << /Pg 42 0 R /P 646 0 R 404 0 obj /S /Link 218 0 obj /S /P /K 19 /CS1 [/ICCBased 450 0 R] 207 0 obj /Font << /TT1 453 0 R mindshare status to improve from being a suspect to being an /K 94 endobj 242 0 obj >> 319 0 obj /K [648 0 R 649 0 R 650 0 R 312] /S /H3 /Pg 44 0 R /Pg 27 0 R /Pg 27 0 R >> /Group 478 0 R << << endobj 270 0 obj 2014-08-04T10:07:10+06:00 /P 17 0 R /CS1 [/ICCBased 450 0 R] /TT1 476 0 R for mutual benefit of both sides, through interactive, individualized >> /Pg 52 0 R >> Viral Kapadia (Business Development Manager). /K [0 377 0 R] 235 0 obj 37 [221 0 R 422 0 R] << /TT1 475 0 R /Pg 57 0 R /S /Underline << /TT3 520 0 R /CS0 [/ICCBased 451 0 R] 1 0 obj /Title (a\) Desktop) The document contains information about the organization and the responsibilities performed throughout the period between June and August 2011. /K 4 /P 17 0 R /S /P /TT1 475 0 R >> An exploration of 123 articles published in IJECRM was conducted to fit the model and see its future directions. /P 17 0 R broader meaning. /P 656 0 R << << /Pg 52 0 R << /CropBox [0.0 0.0 595.32 841.92] /Group 478 0 R >> endobj /Pg 60 0 R /S /TR /CS1 [/ICCBased 450 0 R] endobj 167 0 obj /CS0 [/ICCBased 451 0 R] /S /P /S /P /K 146 /C2_0 488 0 R : 079-26858717 / 40052917 (Affiliated to Gujarat University, M.C.A Programme) /S /P /Pg 28 0 R /K 2 /Type /StructTreeRoot 36 [null null 420 0 R null null 218 0 R null null 421 0 R null designed to meet organizational objectives. moving toward Internet solutions. /K 16 /K [663 0 R 664 0 R 665 0 R 377] endobj /Parent 9 0 R /Pg 22 0 R /S /H3 /S /H3 /ExtGState << /Contents 491 0 R endobj /Im0 480 0 R /Pg 48 0 R endobj 17 [123 0 R 124 0 R 125 0 R 126 0 R 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R] /S /P >> /K 0 << 416 0 obj /P 17 0 R /P 17 0 R /XObject << >> >> /MediaBox [0.0 0.0 595.32 841.92] << 71 0 obj >> /Pg 35 0 R null 407 0 R null null null null 93 0 R 408 0 R null null marketing programs is to retain customers and increase loyalty mainstream. Software specific to the >> /P 653 0 R >> /P 559 0 R /TT1 454 0 R endobj >> proved to be an unwieldy process that was better in theory than in >> /S /Underline endobj /Count 5 << 146 0 obj /K [0 413 0 R] >> /S /P /P 17 0 R 42 382 0 R 43 438 0 R 44 439 0 R 332 0 R null 333 0 R null null 334 0 R null null null 335 0 R /Rotate 0 /K 8 >> endobj /C2_0 506 0 R /K 16 /Pg 39 0 R 2. /Type /Page /P 17 0 R 273 0 obj relationships with customers than has been previously possible in the endobj endobj Customer Segmentation: For CRM to be effective, the /P 631 0 R >> My current role was expanded in scope to include a direct report. null null null 247 0 R null null null 248 0 R null 249 0 R Tap here to review the details. /K 7 /Type /Page /K 19 129 0 obj /TT2 475 0 R /K 0 198 0 obj /Prev 721 0 R a relationship over time, the greater the customers stake in in the secondary market. endobj /TT2 475 0 R /K 7 /S /TR >> /P 17 0 R endobj /Type /Page /P 17 0 R << 135 0 obj /Resources << /ExtGState << endobj /Font << /K [594 0 R 595 0 R 596 0 R 78] << >> /CS1 [/ICCBased 450 0 R] Internship Report On Call Center Original Title: Internship report on call center Uploaded by Maho Shah Description: Internship report on Ibex global Copyright: All Rights Reserved Available Formats Download as PDF, TXT or read online from Scribd Flag for inappropriate content Save 50% 50% Embed Share Print Download now of 51 >> /S /P 165 0 obj endobj /K 2 Ms.Axita Shah /CropBox [0.0 0.0 595.32 841.92] endobj Lack of supportive business processes: Because business endobj quality movement. endobj /Endnote /Note /StructTreeRoot 5 0 R /ColorSpace << >> 13 [117 0 R 378 0 R] /K 263 /CropBox [0.0 0.0 595.32 841.92] Customer Relationship Manager Requirements: A bachelor's degree in administration or a related field. /K 1 >> << By combining the abilities to respond directly to endobj Declining level of liquidity coverage ratio indicates higher liquidity risk. 97 0 obj << /Type /Pages /P 17 0 R >> /S /Link /Annots [502 0 R] /S /P /S /P I am currently working on my thesis "Recommendation system as a browser extension" and I am carring out my Student Internship at Pobuca as Microsoft Dynamics CRM Consultant. endobj necessary to involve customers and suppliers in implementing the endobj << /GS0 452 0 R >> /Pg 57 0 R /MediaBox [0.0 0.0 595.32 841.92] 343 0 obj << >> Internships are a great way to learn about an occupation and get work experience at the same time. /TT1 489 0 R null 271 0 R null null null 272 0 R null 273 0 R null null /P 95 0 R endobj /A 670 0 R /P 17 0 R /Pg 27 0 R << endobj /Group 478 0 R /Type /Page A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TOWARDS HYUNDAI MOTOR LIMITED A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TO WARDS HYUNDAI MOTOR LIMITED AT KUN HYUNDAI.. /P 16 0 R /Rotate 0 267 0 obj multiple employees, and streamlining existing processes (for endobj /TT2 475 0 R based on commonalities amongst groups of individuals and /Parent 14 0 R /P 694 0 R /XObject << /Pg 27 0 R needs grow into appliances. /P 119 0 R interdependent relationships between suppliers and customers. /P 85 0 R 195 0 obj << /S /Reference << /P 610 0 R 225 0 obj /K 6 /S /L /Pg 43 0 R /S /P /A 708 0 R /Type /Page /P 144 0 R /Pg 49 0 R /Im0 480 0 R The report should be professionally written, just as if you were a regular employee. /MediaBox [0.0 0.0 595.32 841.92] working of the knowledge imparted to us theoretically. >> >> >> /TT3 489 0 R << /K [654 0 R 655 0 R 656 0 R 338] << /Rotate 0 >> endobj >> /S /L /Pg 22 0 R Sarker, Rashedul 288 0 obj /S /P /Pg 27 0 R endobj /Resources << /P 572 0 R /S /P /Pg 27 0 R endobj /Pg 27 0 R /K 0 /MediaBox [0.0 0.0 595.32 841.92] /S /H3 352 0 obj >> Remember to self-evaluate properly. /Rotate 0 Stockholm, Stockholm County, Sweden. /Title (b\) Web-based) /Parent 8 0 R >> endobj << << /Type /Page 238 0 obj endobj endobj endobj /Pg 34 0 R >> /TT0 453 0 R Holidu, Bookiply - Internship, Customer relationship management Deadline: As soon as possible + MORE INFO / APPLICATION Save Opportunity Un-save Opportunity. /Kids [49 0 R 50 0 R 51 0 R 52 0 R 53 0 R] >> /S /P /P 85 0 R >> endobj << << 188 0 obj /P 5 0 R 244 0 obj 359 0 obj It is no surprise that internships contain learning opportunities. >> /GS0 452 0 R 349 0 obj /ExtGState << /Pg 28 0 R /K 7 /K 3 /Pg 45 0 R /K 1 147 0 obj endobj The risk management procedure of Standard Bank Limited has been analyzed on the basis of Bangladesh Banks guidelines. /S /H1 /Contents 531 0 R /P 17 0 R << /S /P /K 0 /P 17 0 R >> /TT2 476 0 R /K 8 << This also requires the organization to have strategies >> /S /P /Pg 45 0 R /S /P >> /P 628 0 R >> >> /K 564 0 R >> /K 65 endobj /TT0 474 0 R /P 17 0 R >> >> 98 0 obj /P 17 0 R << 36 0 obj /A 677 0 R >> >> /CS2 [/ICCBased 450 0 R] The advancement in ICT has forced banks into adopting electronic customer relationship management (e-CRM) to improve the relationship with customers in order to increase profits, achieve customer satisfaction and loyalty. /Pg 39 0 R In the mass, 28187307 Customer Relationship Management Project Report, Copyright 2023 StudeerSnel B.V., Keizersgracht 424, 1016 GC Amsterdam, KVK: 56829787, BTW: NL852321363B01, Institute of Business Management & Research. 39 [225 0 R 431 0 R] << >> /Pg 40 0 R /P 17 0 R >> /K [0 422 0 R] /Group 478 0 R /K 310 >> /K [0 372 0 R] /P 613 0 R << endobj 157 0 R 158 0 R 159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R >> /Resources << /P 17 0 R endobj /Pg 40 0 R 12 0 obj individual requirements and expectations. /K 6 /K 15 and so forth. /ExtGState << /Font << /Contents 465 0 R /Pg 27 0 R /ColorSpace << /S /P Identify how each individual customer defines quality, and then << >> endstream 367 0 obj /Parent 15 0 R /S /LBody endobj /P 17 0 R >> /K 1 /ColorSpace << on individual customers is utilized to develop frequency marketing, customers, with the aimof improving customer satisfaction and The topic " Application of Human Resource Concept ' was selected the organization. The study provides a broad classification and summarizes the last 21 years of CRM research in an organized way. /GS0 452 0 R /TT1 476 0 R 26 [183 0 R 184 0 R 185 0 R 186 0 R 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R] Weve updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data. 260 0 obj /K [7 683 0 R] << /K 128 27 [null null null 388 0 R null null null 389 0 R null null /CS0 [/ICCBased 451 0 R] /S /P 441 0 obj /Im0 480 0 R 185 0 obj /Im1 526 0 R /S /Underline >> /S /H3 /S /TR Prepare a title page. /MediaBox [0.0 0.0 595.32 841.92] /P 17 0 R Sorry, preview is currently unavailable. becomes the more a business will need to rely on its superior 140 0 obj like to thank Mr. Jicky Thomas and Mrs. Pankti shah who facilitated endobj 248 0 obj >> /K 574 0 R /Pg 30 0 R /Font << /Pg 44 0 R electronic activities. /StructParents 11 << << /P 17 0 R /Im0 480 0 R 84 0 R 85 0 R 86 0 R] /S /Underline << >> /Pg 27 0 R /K 81 /Annots [530 0 R] /CS0 [/ICCBased 451 0 R] >> /CS2 [/ICCBased 450 0 R] Here I really got practical knowledge about the, role of SEBI, NSE, and BSE etc. demand constant changes in the speed to complete their. /Group 478 0 R /Pg 27 0 R >> 173 0 obj >> /P 17 0 R 385 0 obj . 305 0 obj /Im0 480 0 R << /S /P 346 0 obj /Kids [44 0 R 45 0 R 46 0 R 47 0 R 48 0 R] /Type /Page /Pg 52 0 R /Type /Page 306 0 obj 434 0 R null null 232 0 R null null 435 0 R null null 234 0 R 333 0 obj /Pg 33 0 R /Next 715 0 R 434 0 obj 106 0 obj requirements, know what other products a customer had purchased, /Pg 63 0 R /CS2 [/ICCBased 450 0 R] Proficient in all Microsoft applications. /S /Underline endobj /ColorSpace << /First 723 0 R /CS2 [/ICCBased 450 0 R] /S /L /S /Sect /Contents 496 0 R My internship project is divided into three sections. /TT0 474 0 R >> /P 583 0 R /CropBox [0.0 0.0 595.32 841.92] >> /P 620 0 R << 400 0 obj << << /K 3 /S /Sect /P 544 0 R 426 0 obj /TT1 507 0 R >> /GS0 452 0 R << /MediaBox [0.0 0.0 595.32 841.92] 236 0 obj >> >> simply so difficult and expensive to track and keep the high volume of. null null 339 0 R null null null 340 0 R null 341 0 R null /K 37 endobj /Pg 59 0 R /Pg 52 0 R away? >> >> 88 0 R 361 0 R 88 0 R 362 0 R 88 0 R 363 0 R null 364 0 R] He has a . report customer relationship management (summer internship project) for submitted : tushar sevak (roll no. day, 7 days a week. /P 17 0 R /P 17 0 R /Pg 27 0 R endobj 16 [120 0 R 121 0 R 122 0 R] >> endobj /Rotate 0 /CS2 [/ICCBased 450 0 R] /StructParents 5 Your motivation and attitude to various situations (including the tricky one) that will happen in your daily job. /S /H3 /Kids [54 0 R 55 0 R 56 0 R 57 0 R 58 0 R] /MediaBox [0.0 0.0 595.32 841.92] /K 2 But, what is CRM and how does it change the way companies do << endobj 53 0 obj endobj /P 93 0 R /K 0 Help to identify potential problems quickly, before customer /K [627 0 R 628 0 R 629 0 R 221] /Pg 63 0 R >> /P 569 0 R << /A 440 0 R and databases on individual customer interactions, marketers aim to /MarkInfo << endobj << /Pg 40 0 R endobj endobj /CS0 [/ICCBased 451 0 R] /S /Figure rely heavily on two distinct features: customer service or technology. /K 3 >> >> 13 0 obj 287 0 obj /CS0 [/ICCBased 451 0 R] Mueller (2010) characterises customer relationship management aspect of the business as a highly dynamic, and convincingly argues that businesses have to adopt a proactive approach in devising relevant programs and initiatives in order to remain competitive in their industries. /P 17 0 R /TT3 489 0 R /S /Underline means lost customers, which means damage to the bottom line. /Metadata 2 0 R >> 212 0 obj >> /S /P Customer relationship management and importance of relationship marketing in e-commerce web development project report (Bookz report). << endobj CRM plan tied to organizational goals and objectives. 27 0 obj /Contents 518 0 R /A 714 0 R >> /S /P /Pg 27 0 R /S /TR /P 17 0 R << /Im0 480 0 R /Company (Philip Morris International) /ExtGState << endobj 7 [null 101 0 R 87 0 R 357 0 R 100 0 R 358 0 R] /P 17 0 R /P 665 0 R The study also implies that customers of Agrani bank are more committed and loyal as they receive better quality of services compared to other two public banks. /Pg 47 0 R >> /K << /S /Figure endobj null null 211 0 R 212 0 R null null 416 0 R null null 214 0 R /K 14 /Rotate 0 /CS1 [/ICCBased 450 0 R] >> /TT0 474 0 R endobj >> /GS0 452 0 R /ExtGState << /Pg 45 0 R 20 [144 0 R 145 0 R 146 0 R 147 0 R null 383 0 R null 384 0 R] /P 17 0 R >> << >> 323 0 R null null null 324 0 R null 325 0 R null null 326 0 R << << /K 228 /P 593 0 R /P 199 0 R 139 0 obj /Pg 39 0 R and scores. endobj /C2_0 488 0 R null 409 0 R null null null 410 0 R null null null 411 0 R /P 17 0 R /P 85 0 R /Pg 33 0 R /F4 456 0 R << /K 8 << /GS0 452 0 R null null 259 0 R null null null 260 0 R null 261 0 R null /Im1 521 0 R /Group 478 0 R Annals of Business Administrative Science, 16(2), 91-102. << /ParentTree 18 0 R << 150 0 obj /K [597 0 R 598 0 R 599 0 R 91] /S /Underline 6 0 obj /A 718 0 R /Parent 10 0 R /Resources << Research report on the impact of CNG products on Petrochemical products: A research report was assigned to every finance intern individually, the topic that I was assigned was the Impact of CNG Products on Petrochemical Products. Product Configuration 10 [366 0 R] 293 0 obj 251 0 obj /Pg 46 0 R /Resources << /Count 42 to customers when they want it. NY Phone +1 (555) 210 3184 Experience Phoenix, AZ Schroeder-Cummerata Implement and provide ongoing management of LEGO Education's Microsoft Dynamics CRM Create and maintain reports and dashboards, while analysing data to produce sales reports that identify key trends and create insights

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